Remote receptionist for medical clinic in NY
Hello, and thank you for your interest in the position!
Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management and other fields. Our company is being operated and doing business with our clients based on the principles of transparency, mutual respect and open communication.
Front Desk Helpers are responsible for providing stable job opportunities, ongoing personal growth and collaboration with international top-tier professionals. If our values match, do not hesitate to submit your application!
Currently, we are seeking a remote Receptionist for a medical clinic in New York. This is a fully remote, part-time position.
What are the requirements:
English (Upper-Intermediate), Spanish (Upper-Intermediate) and Russian (Native-Fluent) - our patients are US citizens, but also immigrants from CIS countries and Latin America)
Excellent computer skills (ability to work with apps, CRM, emails, etc.)
Previous experience in a call center is a plus (be ready for around 30 incoming calls per day)
High level of customer service to provide the right support for patients
Quick learner (to learn medical information)
Detail orientation, as we are working with insurance policies
Punctuality
Fast-speed internet connection
Your own computer or a laptop
Schedule:
Monday-Friday from 9am to 2pm, shifts according to New York time (UTC-5). There are options to work additional hours.
What do we offer:
We provide 2 weeks of training for new employees, which is paid $4 per hour. The hourly rate is $6 per hour.
We pay in USD twice per month.
Work in an experienced team under the supervision of a manager.
Ability to work remotely in the afternoon hours.
Paid vacation after one year of employment.
We provide our employees with hardware IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
Open-minded management, who are easy to contact.
Equal opportunities for people of any age, gender, or nationality.
Responsibilities:
Receiving different range of phone calls from clients
Scheduling appointments with doctors, as well as rescheduling appointments
Registration of new clients in a computer system
Direct client's messages/requests/questions to the medical team
Few other reception-related tasks
Please, note that you will have to watch training videos, read manuals and pass training with team-lead. The training contains a large volume of medical information, data about doctors' availability, insurance details, a memo about clinical specialization, and many others. After the training, you will pass the test.
Looking forward to hearing from you!
Tetiana
Front Desk Helpers Проверенная
