Customer Service Representative

Looking to start a career in Logistics with unlimited earning potential and commission? As Customer Service, you will have the opportunity to get to know all the «secrets» in one of the fastest-growing industries nationwide. As you start your Customer Service career with Stone Cargo, you will create and manage your individual portfolio of accounts through constant communication with customers and carriers.

Our Company Describes Its Culture as:

• People-Oriented - Fun to work, everyone likes their job, and each employee is treated well and fairly.
• Results-Driven - mentoring, and training to develop necessary steps to achieve set goals and targets
• Long-Term - We believe in long terms and strong work relationships.

Requirements:

• English - Upper Intermediate is a must
• Previous experience as a Freight tracker or Logistic dispatcher is a plus
• Customer service or operations experience preferred
• Strong work ethic
• Effective communication
• Strong ability to develop relationships
• Ability to multitask and prioritize at a high level
• Confident decision-making skills
• Work well independently and as part of a team
• Bachelor's degree is a plus

Daily Tasks & Responsibilities:

• Develop strong relationships with all customers, contact facilities, and check availability for loads.
• Build and maintain respectful relationships with drivers, help truck drivers with a pick-up and delivery number.
• Accept, build, and schedule all customer shipments, including all pertinent information and documentation.
• Identify and communicate (potential) problems to the appropriate parties and provide solutions
• Ensure loads are tracked and updated in a timely manner
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner

What you'll get:

• Training
• Base Salary + bonuses
• Leadership Development Program: Team Leaders and Managers promoted only from within
• Comfortable work environment
• Modern office with a comfortable location
• Taxi compensation
• We handle billing and paperwork

Schedule:

• Flexible schedule
• Evening shifts

If you are interested or have any questions feel free to text us.