Technical Operations Manager (Managed Services)

Netcracker Technology Corp., a large software development company and one of the world's most respected TOMS Solutions (Telecommunications Operations and Management Solutions) companies, has an opening for:

Technical Operations Manager

Responsibilities

• Maintain operational guides and methodology documentation
• Manage problems and tasks
• Manage incidents related to application, database or middleware
• Conduct Root Cause Analysis
• Monitor security patches availability , assess risks and ensure timely deployment of patches
• Review and approve changes as part of CAB
• Create maintenance window plan
• Ensure resources are available for scheduled activities
• Monitor and plan environment capacity
• Provide introductory trainings to newcomers
• Liaison with vendors for issues, bugs, etc
• Define backup and data retention schemes
• Work with Customer Support, Professional Services, QA and development teams to resolve application issues
• Client interface for communications regarding Production Operations
• This position requires being part of a 24?7 on-call support team

Technical Experience & Requirements

The TOM should have 5+ years of experience with the following abilities

• Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration
• Understanding principles of TCP/IP, routing, application network traffic balancing and failover
• Oracle Weblogic or RH Jboss, Java application deployment and configuration including highly available configurations
• Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)
• Java application performance issues analysis and liaising with development on the resolution
• Scripting languages: SH, Perl or Python
• Oracle Database administration skills
• PKI/Certificates
• Supporting large scale, mission critical 7 x 24 solutions
• Telecom- OSS/BSS domain experience is a plus
• Oracle OCP is a plus
• Understanding of Continuous Delivery and DevOps methods
• Previous experience in automating large scale deployments of applications in a cloud is a plus (Openstack + Ansible)
• Experience in developing monitoring agents for Nagios and Graphite is a plus
• Excellent knowledge of ITIL
• Team leadership skills, sufficient to lead implementation of IT environments per design specifications
• Excellent communication and team building abilities
• Leadership qualities such as conflict/issue resolution
• Business-like presence and ability to interact professionally with Customers
• Fluent English language as a principal business communication language

We offer

• Opportunities for career development
• Opportunities to make business trips (Europe, LATAM, Australia, Japan, etc)
• Professional growth in the international business environment
• Medical insurance for employees
• Friendly atmosphere, sports activities and corporate events
• Salary will be discussed individually with the successful candidate