Customer Care Representative Avia&Hotes

• Wenor Holding LTD - fast growing technology provider for travel industry.

We are looking for Customer Care Representative for avia and non-avia products 24/7 support.

Responsibilities:

• Client support by phone and communication channels: e-mail, chat, phone
• Creating reservation considering price/quality, ticketing in Amadeus, Sabre GDS, Airlines direct access with further administration.
• Cooperation with Airlines (procedures, refund, reissue, ADM Policies, BSP-link, ancillaries), Hotels.
• CRM, accounting programs, reports
• Compile, prepare, and distribute correspondence to relevant departments
• Coordination and applying to certain schedules.
• Other duties as required by business needs or as assigned.

Requirements

• Sabre, Amadeus GDS knowledge
• High level of negotiating, influencing and interpersonal skills
• Correct decision-making and problem-solving skills
• Smart and customer oriented
• Literacy, responsibility, desire to study and developing, team work
• High level standard of written and spoken English, Ukrainian and Russian.