Our client is a leading wholesale provider of reinsurance, insurance, and other insurance-based forms of risk transfer, headquartered in Zurich, Switzerland. Dealing directly and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations, and public sector clients. From standard products to tailor-made coverage across all lines of business.
Responsibilities:• Provide a prompt and accurate response to customers, within agreed time limits• Ask customers targeted questions to quickly understand the root of the problem• Talk clients through a series of actions, either via phone, email, help desk or chat, until the issue resolution• For complex problems that require nuanced instruction, contact clients via phone and/or provide clear, written instructions and manuals as well as providing training if required• Take ownership of customer issues until a resolution is confirmed by the customer• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Filing accurate and timely reports regarding problems• Document knowledge in the form of notes and manuals• Documenting troubleshooting and problem resolution steps• Mentoring of existing members and boarding of newRequirements:• English written/speaking - Upper-Intermediate. Advanced is preferred• Basic knowledge of test processes and methodologies• Basic knowledge of software development methodologies• Ability to read, understand and analyze requirements, report any inconsistencies in requirements• Dedicated and self-motivated• Fast learning• Responsible and punctual• Be attentive to details• Be communicable and friendly• Basic knowledge of web application architectureBenefits:• Competitive salary based on your experience level• Free English classes• 23+ working days of 100% paid time off• Sports reimbursement program• Medical insurance health plan• Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.• Bike parking zone• Modern and comfortable office facilities near the city-center.