BS Junior Customer Support Engineer (Lviv), ID 69955

About Company

SoftServe Business Systems was founded in 2003. As a product company, our primary goal is to create innovative technologies for increasing the efficiency of sales and other business processes of our customers, helping them not only to keep up with the times but sometimes to stay ahead of it. We are the Company focused on production and maintenance of software, innovations, and services for FMCG market. Among our 100 customers, we can mention Unilever, JDE, AB InBev, Efes Henkel, Nestle, Danone from 10 countries in Eastern Europe and Central Asia.

We are looking for a professional or someone who can become the one, who will be inspired by our ambitious goals and ideas. A professional able to share the values of our company and become a reliable partner for his team.

Requirements

• Previous experience in technical support (CRM or ERP systems)
• Active skills using SQL-scripts
• Knowledge or experience with MS SQL (or other DBMS)
• Excellent verbal and written communication skills
• Fluent Ukrainian and Russian
• Stress-resistance, and ability to handle a large number of requests
• Ability to work in a team

Responsibilities

• Solving typical user incidents through remote access (system crashes, data synchronization/import/export issues)
• Installation and configuration of Desktop/Mobile versions of the system in the client environment
• Consulting clients on installation and system functionality
• Escalation of requests to responsible parties
• Monitoring the status and progress towards the resolution of all open incidents
• Participation in the internal and external projects

As a Plus

• Knowledge of FMCG market