Our Service Desk Team works as the first line of support for the Services of our Clients, which means that we receive, troubleshoot, and resolve requests from clients, and end-users of their products. We deal with automatic monitoring alerts about the error states of these.
Our Сlients are the companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.
Service Desk Agent position involves not only handling various types of requests in order to restore the Service to a needed level if it's broken. Moreover, we are also helping with analysis of the overall information, reports preparation, knowledge base updates, etc.
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