IT Support Engineer (ID 40237)

WE ARE

People who create bold things, make the difference, have fun, love  technology and have everything they need to pursue their passion to create innovation. 

We are looking for an IT Support Engineer who will be engaged in maintenance and troubleshooting of user desktops, periphery devices (printers, scanners, etc.), support of the meeting rooms.

 YOU ARE

• Experienced Help Desk systems (desirable)
• Familiar with the following services (desirable):MS Windows 7, 8, 8.1, 10, MS Office,OS X
• The one who knows Basic MS Windows Servers administering and Basic Linux-like systems administering
• A real specialist in Workstation hardware and periphery devices configuring
• Expert in MS Windows Systems and Linux
• Having Pre-Intermediate English level and higher (desirable)
• Able to get things done and possess troubleshooting skills
• The one who can work using checklists

YOU WANT TO WORK WITH

• Installation and configuration of  workstation software as a part of the hiring procedure or by individual user's request
• Support of network and domain user accounts and mailboxes, serving as an escalation point for all related issues and provide advisory and issue-resolving services
• Support of user's desktop applications, serving as the escalation point for all related issues and provide advisory and issue-resolving services
• Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
• Configuring and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
• Tracking tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
• Updating corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
• Performing workstation's hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
• Performing installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Support providing for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions for avoiding them
• Cooperation with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services
• Ensuring the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management, by tracking list of available hardware and periphery devices, adding new, removing written-off
• Regular or on-demand inventorying the hardware and periphery devices

TOGETHER WE WILL

• Support your technical and personal growth - we have a dedicated career plan for all roles in our company
• Enjoy flexible working hours - whether you are a morning bird or a sleepy head - it is ok with us
• Take  part in internal and external events where you can build and promote your personal brand
• Give you access to experienced specialists who are very willing to share their knowledge
• Show you our casual atmosphere - no dress code 
• Care about your individual initiatives - we are open for them, just come and share your ideas
• Make you familiar with our structured career path and development opportunities
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes