Customer Support Specialist

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation 

Вимоги:

• Higher University degree (technical or economical)
• More than 5 years of experience on the same/similar field
• Knowledge of SAP (Sales and Distribution Module) and MS-Office.
• Intermediate level of English.
• Good communication and analytical skills.
• Ability to solve problems quickly.

Умови роботи:

Обов'язки:

Hitachi Power Grids Ukraine are currently looking for a motivated Customer Support Specialist to join and strengthen our well-established team in Ukraine.

You will be the first and consistent point of contact for Grids Automation Products and Systems customers and business partners in Hitachi Power Grids Ukraine. You will ensure accurate order processing considering customer satisfaction, complying with schedules and rules determined by Hitachi ABB Power Grids. Provide internal and external customer support (e.g. contracts and orders assistance, payment-related issues) and coordinate with relevant resources to increase customer satisfaction. You will report to PGGA Sales Manager and using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider sales team if required.

Your responsibilities will be:

• Responding to customer inquiries efficiently with confidence and professionalism;
• Creating and updating orders registry and proposals;
• Registration of orders in SAP system;
• Preparing orders confirmations and agreements;
• Preparing required analyses on OR and Revenue;
• Monitoring status of orders, inquiry resolution and support for any necessary escalation;
• Collect all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes;
• Process and archives all documentation in accordance with local regulations.
• Keeping daily contact with customers and ensuring a customer compliance resolution process by collecting the necessary information, as well as updating the customers about current status of an issue.
• Active involvement in the initiatives directed on internal processes improvement.