Purpose of the role:
The IT Operations Support Lead's primary responsibility will be to ensure the effective running of McDonald's Ukraine technology portfolio in a professional and timely manner, deliver pro-active maintenance with limited impact to the business, ensure teams adherence to change management processes, and manage demand management process of scheduling technology resources between support, maintenance and projects. This role will be responsible for managing personnel, team schedules, assisting the team in prioritizing daily workload, being an escalation point for complex issue resolution, and ensuring the completions of all operation tasks correctly and in a timely manner.
Knowledge, skills and experience:
Specific skills include, but are not limited to, the ability to:
Knowledge and experience: