Customer Experience Manager

Telecontact Zhytomyr is an international contact center that is looking for English speaking call-center operators to prepare a new project. Our company cares deeply about operator's personal development and comfort. We are ready to expand our team.
 
Responsibilities:
 
- assisting clients from English-speaking countries 24/7: providing consultations, presenting products to make client interested in it, helping them to make decision to buy it right now or to chose time for a meeting;
- working on a flexible time schedule that is split to three shifts;
- provide assistance by making outbound calls,  answering phone calls, chatting and via e-mail;
- ensuring customers' satisfaction.
 

Our ideal candidate:
 
- attentive, single-minded, stress-resistant, confident;
- has upper-intermediate to advanced written and spoken English;
- can clearly express thoughts and justify it in English;
- team-player or can be a part of it;
- can analyze different situations and is a creative person.
 

Will be a great plus:

- experience in sales;
- experience with native speakers;
- customer service skills and experience.
 

We can offer to you:
 
- official employment from the first working day and social guarantees in accordance with the Labor Code of Ukraine (paid sick leave and yearly 24-day vacation, unpaid vacation);

- flexible schedule, you can work 4-hour / 6-hour shift or full-time; 

- no dress code — we value your uniqueness!

- opportunity to constantly develop and enhance your skills by internal paid trainings;

- participate in various team meetings, courses, activities;

- various career opportunities;

- a comfortable and modern workplace.