Junior IT Coordinator

Project Description: Coordinator SD (Service Desk)

Responsibilities:

1. Creation and assignment of SD requests.

2. Tasks implementation within the SD system.

3. Processing emails and other correspondence related with the SD project.

4. Work with users. Receiving calls. Consulting users by phone about questions within the competence of SD coordinators.

5. Work with SD engineers. Interaction with different lines of support specialists for acceleration of solving process.

Mandatory Skills Description: Business Ethics, Communication Skills, WorkGroup, Stress resistance, Flexibility, Big Data, Multitasking, Business Correspondence, Adult Education, Responsibility, Microsoft Outlook, Analytical Skills, Adaptability, Microsoft

Nice-to-Have Skills: Experience to work in a call-centre, an operator etc.