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Responsibilities:
- Ensure the best quality of the service provided for our customers
- Incident management
- Incidents intake via phone, emails or helpdesk
- Performing incident analysis
- Details/materials collection (stack traces, screenshots, logs, scanner files)
- Providing calls with clients
- Performing planned functional system monitoring
- Documentation update
Personal skills:
- Pro-activeness in communication with the customer and 2nd line of support
- Experience with JBoss server
- Highly motivated with a strong sense of responsibility, result-oriented
- Willing to gain new skills and learn new product
- Attentive to details; strong logical thinking
Skills required:
- Upper-intermediate/Advanced English (written and spoken)
- Nice to have a technical background or basic IT education
- Experience working with helpdesk
We offer:
- Competitive compensation higher than average on the market
- Paid 24-day vacation, compensation of educational courses
- Regular salary review based on employee performance
- Ability to learn from industry leaders and work with international clients
- Convenient office location in a quiet downtown area (Pecherska St.)
- Business trips to European countries
- No micromanagement: we encourage self-organization and trust
- English classes with the opportunity to upgrade your grammar and speaking skills
- Friendly, international democratically oriented team
- PS4, regular corporate events
Віталій Сидоров