Customer Care Expert - English

We are:

We use our unique understanding of Wix products to provide support and inspiration to over 150 million users around the world! With our fingers on the pulse of our users' needs, we have a direct influence on how products are created and updated, making us a crucial part of Wix's success. We work in a fast-paced atmosphere where great relationships and a healthy dose of fun are part of our daily lives, and everyone has the chance to express their creativity and always keep learning.

You are:

Proficient in written and spoken English, and eager to explore new technology. You have the ability to learn new concepts and solve problems thoughtfully and effectively. You have customer service experience in any industry, strong critical thinking skills, and know how to identify challenges and find solutions. 

You want to influence the way users perceive products and you're comfortable working in a fast-paced and deadline-driven environment. You embrace the challenges of global communication and love working as part of a team. You take ownership of every project you're a part of, and love taking initiative.

Not sure if you have the tech skills needed? No problem! We'll train you.

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions over email.
• Analyze user behavior, content suitability, & develop and maintain positive customer relations and satisfaction.
• Influence the way we support our users and improve it to make sure our their experience is the best possible.
• Work with all other departments and product teams, and liaise with them about our users' needs.