Technical Support Engineer

Wildix is a multinational company that develops solutions for business communications, specialized in VoIP products, Unified Communications and WebRTC solutions. The company operates on the European and US markets and has its own R&D center in Odessa, and sales offices in Italy, France, Germany, the Netherlands and the USA.

Job description:

Wildix is looking for a Technical Support Engineer in Odessa who speaks fluent English.

Primary responsibilities:

• Respond to support queries by phone, email, chat, ticketing system in English,
• Advise customers on the proper use of the product,
• Identify, analyze and troubleshoot technical issues to provide help in timely manner,
• Work in collaboration with other members of Technical Support Team and our R&D team.

Skills:

• Knowledge of English (min B2);
• An experienced PC user;
• Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
• Strong communication, technical and analytical skills;
• Quick learner, eager to learn new products and technologies;
• Team player with high level of dedication and commitment.
• Experience in the telecommunications is an advantage;

After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).

We offer:

• Career growth opportunities
• Business trips abroad
• Paid lunch and vacations
• Working hours: from 15:00 pm to 0:00 am which can be adjusted (1 hour of lunch break) included.