Junior IT HelpDesk Engineer (IRC122009)

GlobalLogic Ukraine is inviting a Junior IT HelpDesk Engineer to join its Kyiv office.

Team provides IT-HelpDesk services for Harmonic organization worldwide. It includes Active Directory, virtualization, IP network and IP-telephony line support, full IT office infrastructure support for the Kyiv engineering lab.

Technology company that develops and markets video routing, server, and storage products for companies that produce, process, and distribute video content for television and the Internet. GlobalLogic set up dedicated lab and is responsible for development of various product lines like: receiver decoder processor, stream processing platform, EdgeQAM system, media server, storage solutions, etc.

Team provides IT-HelpDesk services for Harmonic organization worldwide. It includes Active Directory, virtualization, IP network and IP-telephony line support, full IT office infrastructure support for the Kyiv engineering lab.

Technology company that develops and markets video routing, server, and storage products for companies that produce, process, and distribute video content for television and the Internet. GlobalLogic set up dedicated lab and is responsible for development of various product lines like: receiver decoder processor, stream processing platform, EdgeQAM system, media server, storage solutions, etc.

Requirements:

• Job Description
  • Good working knowledge of Microsoft Windows OS (Win7, win8, 2008 & 2012), Microsoft Office suite;
  • Basic knowledge in Active Directory, MS Office 365;
  • Experience working with network fundamentals (TCP/IP, routing, switching). OSI model understanding – How it works;
  • DHCP, DNS, VPN, VoIP fundamentals;
  • English – Not lower than intermediate.

Responsibilities:

• Job Responsibilities
  • Maintains computer & IT asset management, including an inventory of all current and retired IT equipment;
  • Assists the Helpdesk to perform system update and maintenance;
  • Assists the Helpdesk in responding and troubleshooting network virus attacks, outage and system performance;
  • Tracks, maintains and escalates technical helpdesk service requests;
  • Troubleshoots hardware and software trouble tickets;
  • Prioritizes, addresses, and resolves technical issues using independent judgment;
  • Ensure continued smooth operation of the global IT infrastructure;
  • Practice sustainable incident response and blameless postmortems.
• Job Description
  • Good working knowledge of Microsoft Windows OS (Win7, win8, 2008 & 2012), Microsoft Office suite;
  • Basic knowledge in Active Directory, MS Office 365;
  • Experience working with network fundamentals (TCP/IP, routing, switching). OSI model understanding – How it works;
  • DHCP, DNS, VPN, VoIP fundamentals;
  • English – Not lower than intermediate.

Responsibilities:

• Maintains computer & IT asset management, including an inventory of all current and retired IT equipment;
• Assists the Helpdesk to perform system update and maintenance;
• Assists the Helpdesk in responding and troubleshooting network virus attacks, outage and system performance;
• Tracks, maintains and escalates technical helpdesk service requests;
• Troubleshoots hardware and software trouble tickets;
• Prioritizes, addresses, and resolves technical issues using independent judgment;
• Ensure continued smooth operation of the global IT infrastructure;
• Practice sustainable incident response and blameless postmortems.

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities