Technical Writer (IRC111289)

GlobalLogic Ukraine is inviting a Technical Writer (Learning Support) to join its Kyiv office.

The client is the Company is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use the company’s equipment, & more than 40 percent of the world’s mobile traffic passes through the company’s networks. Using innovation to empower people, businesses & society, they are working towards the Networked Society, in which everything that can benefit from a connection will have one. We apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

In Globallogic we have a Lab that has worked for a big worldwide telecom company since 2002. Globallogic team is responsible for specific direction – maintenance of Classic OSS products. These are core software solutions that are utilized by key US telecom operators (like AT&T, Verizon, etc). We are looking for specialists who will be responsible for keeping existing solutions stable, responding to client requests, and keeping the services working within existing SLAs.

Requirements:

• Tools: Adobe Framemaker, Webworks

• Technical background:  2+ years in technical writing (software, hardware)

• Understanding SDLC and quality processes (should be able to understand a methodology of a programming language); XML, Wiki, HTML, network protocols.

• Sharepoint documentation management.

• Excellent oral and written communication skills in English.

• Ability to organize material with best usability practices.

• Ability to understand and document the big picture of product interactions and integrations.

• A strong understanding of the relationships between cross-functional teams. A willingness and ability to work effectively with and within the processes and systems established by the teams.

• Strong negotiation skills.

Responsibilities:

• Write user documentation (installation, configuration guidelines, user guidelines,  release notes, etc)

• Ensure content is clearly written, accurate, with appropriate screenshots, diagrams, and other necessary illustrations.

• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and documentation standards.

• Perform topic analysis, develop documentation designs, and review with cross-functional colleagues.

• Deliver documentation on time and with the highest quality possible.

• Become a subject matter expert for the product being documented.

We offer:

• Interesting and challenging work in a large and dynamically developing company

• Exciting projects involving the newest technologies

• Professional development opportunities

• Excellent compensation and benefits package, performance bonus program

• Modern and comfortable office facilities