Head of Support

Young ambitious company NGR GROUP is looking for Head of Support.

We are looking for a person who is ready to work hard. Our department provides support for several projects and always keeping the highest quality of the services provided.

We expect:

Improving the customer experience:

• Define the department's short and long term strategy on customer experience to drive better customer retention and acquisition, while balancing department cost and capacity
• Take a data-driven approach to identifying, sizing, and monitoring opportunities to improve the customer experience
• Continuously shape and test different and better ways of communicating with our customer base, including process improvements and tech solutions
• Collaborate with other departments to improve our product and service based on trends in customer feedback

Ensuring high performance levels:

• Track key performance metrics and focus the team on achieving goals
• Drive team engagement through fostering a collaborative, inclusive, and hard-working culture
• Provide coaching and directly manage a team
  
• Identify and execute on opportunities to improve operational processes or workflows

Hiring, Planning, and Resourcing:

• Work with the team and cross-functionally to plan department for all relevant upcoming developments (e.g. new products, website redesign, etc.)
• Manage sustainable budget and cost plan for the department
• Direct the prioritization of project work across the department

What we offer:

• Professional and career growth opportunities;
• Comfortable office;
• Young team and friendly working atmosphere;
• Probation period - 1 month;
• Strating salary - 800 USD;
• After probation period (one month) -1000 USD;

Interesting?

Please leave your CV to email - Відправити резюме or send the CV to telegram - @CSRBotV2