Change Manager and Project Coordinator

We are looking for talented Change Manager and Project Coordinator who will lead Customer`s Change management process and assist with IT projects/implementations management.

Areas of Responsibility

• Coordinates execution of Change management process
• Identifying and implementing changes to Change management process
• Identifying exceptions and deviations
• Communicating new and changed policies
• Ensuring the standards and procedures are being followed
• Creating, analyzing and distributing Change management process reports
• Change management process documentation preparation
• Manage and coordinate work of resources responsible for projects implementation
• Perform projects estimation, continuous risk assessment and reporting
• Build and maintain business relationship with client’s managers responsible for the same projects
• Improve internal communication and management processes within projects
• Orchestrate and steer all aspects of project management, including project requirements and scope identification, planning, design, execution, etc.
• Identify, assess, track and advocate the business needs, milestones, goals, with adherence to timeframes, costs
• Establish proper geo-distributed project implementation process between onsite and offsite teams. Resolve all related knowledge transfer and infrastructure challenges
• Manage cross-functional communication across the teams for status updates, prioritization, changes-, risks- and issue management
• Establish and manage collaboration channels between the project team, executive team, business function leaders, stakeholders, and representatives of Customer
• Anticipate, track and address needs, interest, requests or inquiries from the stakeholders and provide transparent, regular and precise updates and progress reports
• Other technical and administrative tasks

Qualifications

• Strong experience with ITIL- and ITSM-related processes as well as project management hands-on experience
• Understanding of all project stages: from initiation to closure and maintenance
• Experience with different project management approaches
• Understanding of Scrum, Agile
• Requirements analysis, writing proposals and specifications
• Broad understanding of IT technologies
• Infrastructure services knowledge
• Solid technical background
• University Degree or equivalent

Will be an advantage

• Jira ServiceDesk
• Microsoft technologies stack
• Web technology stack and platforms
• Cloud services (Azure, Google, Office 365)

Personal skills

• Ability to act in a fast-changing environment without clear requirements
• Excellent team collaboration skills
• Ability to effectively conduct technical discussions directly with Customer and technicians
• Strong relationship building and maintaining skills
• Experience in people management
• Well-developed ability to focus on customer demands
• Excellent analytical skills
• Ability to meet deadlines
• Experience in working with a team varying in personalities and psychological characteristics
• Ability to demonstrate a positive approach, flexibility, and self-initiative
• Good presentation skills
• Excellent communication skills (written, verbal)
• Written and spoken English (Upper-Intermediate or higher)