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14.03.2021

Junior IT Support Engineer

Infopulse / Инфопульс
IT

    Infopulse welcomes a talented Junior IT Support Engineer to join our ITOPS team providing services to our customer.

    Areas of Responsibility

    • Front line support of European customers via phone, email, IM
    • ITSM tickets handling and dispatching
    • Infrastructure monitoring and reaction according to the documentation
    • Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures.
    • Prioritizing and escalating incidents (when required) to the appropriately experienced technician
    • Working shifts (24/7 customer support)

    Qualifications

    • Good experience with monitoring and logging systems (Nagios, Cacti, GrayLog)
    • Basic experience with Active Directory
    • Strong knowledge of Microsoft Office 2016, 365 and Windows 10 OS
    • Familiarity with network (TCP\IP basis)
    • Good command of English (both spoken and written)
    • Basic knowledge of ITIL or alternative frameworks
    • Experience operating in a ticketing system like JIRA
    • Excellent analytical skills, critical thinking
    • Customer and service oriented behaviors in every day work interactions
    • Flexible and stress-resistant.