IT Support Engineer

Infopulse Ukraine welcomes talented professionals to join our project  as IT Support Engineer (L2) (ID:8232) at our Kyiv office on a long-term in finance domain

Our client is a leading service provider for credit information and risk management solutions worldwide. The main product that we are working on is a platform for information exchange within the banking and non-banking sectors and provides organizations with the ability to store and distribute information and intelligence.

A successful candidate will participate in a large international team and will be responsible for:

•  3+ years' experience in MS Windows system administration
•  Strong knowledge of administration and configuration of Windows servers
  
•  Strong understanding of backup and monitoring solutions
  
•  Good knowledge of server platforms and server administration
•  Experience in working with Azure or AWS is a plus
  
•  Good knowledge of SQL and ability to write and tune queries
  
•  Experience with DBs
  
•  English intermediate
  
•  Service oriented professional attitude.

Responsibilities:

• Software and hardware problems diagnosis and troubleshooting
  
• Communication with customers
  
• Identification of solutions / workarounds to resolve the issues quickly as possible  Managing the support both via remote access or without
  
• Defining the root cause of the issue
  
• Escalation / collaboration of unresolved issues to internal teams (infra, software developers, product management)
  
• Follow-up and delivery of on non-code-changes (changes of user roles/lists, DB updates, matching interventions, DB maintenance etc)
  
•  Providing clients education where needed due to knowledge gaps in products / business usage