Abona is an international company that has been successfully presenting its own product on the market for 25 years - an ERP system. It helps our clients to effectively manage the business processes of their enterprises. Abona is specialized in logistics and works with over 2,500 users worldwide.We also carry out IT-integration and help our clients to organize a modern IT-infrastructure in their offices and increase work productivity.We are now looking for Head of Technical Support who can coordinate the work of the remote ServiceDesk team.
As part of our team, you will perform the following tasks:
Organization and control of the work of the remote Service Desk site.
Development of the Service Desk project in the Company (scaling, recruiting and training employees to work in software, introducing new functionality).
Personnel management within the department: development, motivation, formation and achievement of KPI.
Development and approval of procedures and orders regulating the processes of work in the Service Desk.
Improving the quality level of IT services provided to business units.
Organization, optimization and support of processes of service departments (Business Service Management).
Ensuring prompt notification of top management about emergency situations.
For the successful completion of tasks, it is important to have:
2+ years of experience in a similar position.
2+ years of experience as a people manager.
Experience in the implementation and administration of Service Desk systems.
Experience with the OTRS ticket system or similar
Experience in developing technical specifications, writing scripts, reports.
Ability to manage projects.
English - Intermediate+ (to attend meetings with management).
What do we offer?
Interested?Leave a response to the vacancy and we will contact you within a few days.