Ця вакансія вже завершена
Duties:
- Develop Customer Lifecycle + Communication Strategy with Road-map and Implementation Plan
- Develop & build understanding of Customer Life-cycle for SportsLife
- Alignment of Customer Life-cycle Process to Customer handling - Acquiring Process - Membership Process
- Development of End2End Customer Journey of SportsLife Customers
- Drawing all Customer Contact Mapping Points & Moments with Customers
- Support Membership Sales Process
- Development of SportLife Behavioral Stereotype Customer Framework
- Establishment of CRM and Operational CRM technical and business Process Requirements
- Create Customer LTV Model ( Customer Lifetime Value model ) embed the Model to Valuation of SportsLife Company Value
Requirements:
- 3+ years of experience in CRM and/or Customer experience management;
- Analytical skills, ability to structure information
- English - upper intermediate
більше 500 співробітників
з 2010 року на ринку
- Офіс біля метро
- Компенсація спортзала