Customer Support Agent

Job Definition:

• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration, and regular operations with client's software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer's satisfaction;
• Follow up on the successful completion of each case;

Requirements:

• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritize tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;
• Willingness to work on night shifts;

Our benefits:

• Flexible working hours;
• 20 working days paid vacations and sick leaves;
• Office near Polytechnic Institute;
• Lots of fun, poker, ping-pong, board games and lots of other activities
• High-level compensation and regular performance-based salary and salary development reviews;
• Referral program;