Operations Manager - Supply Excellence

BE A PART OF A TEAM WHERE YOU WILL:

• Being part of the Supply Excellence Team, support the ops team with scalable processes that leverage data and directly impact their KPIs.
• Continuously enable local supply operations team with analysis and dashboards to give visibility on the performance of the main operational KPIs.
• Work closely with all the verticals from the Operations team (Supply Growth, Real Time Operations) to plan, execute, and monitor projects related to operations and the Glovers (couriers) contribution to the user experience.
• Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning to the flow.
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers).
• Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times.

YOU HAVE:

• 2-5(max) years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.).
• Experience in startups, technological platforms, or the on-demand industry preferred.
• Deep understanding of the user experience and operational levers to improve it.
• Results oriented, analytical mindset to re-think our processes is a must (SQL knowledge and proficiency in Excel are a plus). 
• Excellent communication, the ability to engage internal and external stakeholders.
• Combine a day by day and tactic management with a strategic and long term view.
• Project management skills.
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience on KPIs tracking and creation and optimization expertise
• Excellent communication, the ability to engage internal and external stakeholders
• Combine a day by day and tactic management with a strategic and long term view
• Effective English written and communication skills