Product Support Specialist

Swivl is seeking a Product Expert to support our customers through initial onboarding and troubleshooting in our hardware and software solution.
4 p.m-1 a.m working hours

Requirements:

• Advanced English — both written and spoken
• Superb and polite written and verbal communication skills
• Confident user of modern gadgets (tablets, smartphones, etc)
• Interest in work with innovative technologies
• Tech savvy with a knack for learning new tools/apps on the fly
• Empathetic to customers’ needs and passionate about helping others
• Persistent and meticulous to drive our customers toward success with our products

We offer:

• Training at the expense of the company (personal experienced mentor);
• Communication with native speakers;
• Decent salary in USD;
• Paid vacations and sick leaves;
• Medical insurance;
• Gym membership.

Responsibilities:

• Assist new and existing customers with technical support via phone, chat, and email
• Maintain customer knowledge base
• Provide training and onboarding of our hardware and software to new customers upon request
• Assist Customer Success Team in creating custom training materials for new customers upon request
• Collect early customer feedback for process improvement and product feedback
  
  Swivl is a global leader in easy to use and highly impactful classroom video solutions. Our award-winning tools are used by over 50,000 schools for teacher observations, professional development and distance learning. We also actively support peer technology coaching with skilled.space, voice based learning and coaching with Synth and have a range of innovative solutions in our pipeline. Our business and our team are currently growing. That’s why we have opened a number of vacancies and offer you to join our team, which successfully operates in Kyiv (Ukraine), Menlo Park (California, USA) and Hong Kong (China).

TEAM
There are around 70 employees at the Kyiv office (project and product managers, QAs, designers, developers, DevOps, product experts etc.) All the Team members started working at the Kyiv office, and currently, some of them work remotely from other cities and countries. According to every talent, attitude, skill and interest, each team member can be either allocated to one product or contribute to all the Swivl projects.