We are looking for a Customer Agent that will join and strengthen our team.
We are a fast-growing startup building a Premium transactional marketplace in the social discovery niche that helps Users around the World to get to know each other.
Recently we have closed a Round A investment. Currently, our efforts are aimed at product repositioning, and at the beginning of 2022, we plan to scale and grow x3.Our platform already found its well-deserved place in the niche with leading pairing algorithms, a personal approach to Users, and meticulously moderated User profiles.
Our main achievements:— Top 3 startups in Ukraine by investment volume;— Top 10 companies by revenue in niche;— Active User database has grown by 80% from the beginning of the year.
Get ready for new challengesWe are expanding rapidly and now have about 110,000 platform visits per month.That’s why we’re looking for another Customer Hero to join our remote support team and help us to communicate with our Customers.
You are a right fit for us if you want:— Proactively help Customers;— Passionate about high-level Customer service;— Take ownership of Customer tickets;— Troubleshoot problems and see them through to resolution;— Collect prompt and accurate feedback from Customers;— Master the use of support software;— Newer stop learning!
What does it take to join us?— At least 6 months of experience as a Support / CSR;— Experience working with Zendesk or other helpdesk-systems;— Advanced/Upper-Intermediate English, both oral and written;— Desire to work in startup and value teamwork.
What do we offer?— Ability to grow professionally along with a company growth;— Feedback-driven and open-minded culture and fair recognition of strong contributors to the company’s success;— Ability to use the corporate library and develop deep knowledge in a professional domain;— Minimum bureaucracy and maximum independence;— A training budget with opportunities to visit paid conferences, training sessions, workshops &, etc.— Comprehensive medical insurance;— Hi-end work equipment.
We look forward to you joining us! So do not hesitate to apply!