Customer Support Specialist - Belarusian

DESCRIPTION

Bolt (prev. Taxify) is one of the fastest growing startups in the world with over 10M happy customers in 25+ countries, from Europe to Mexico to Africa. We're building a transportation platform to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are looking for a talented Customer Support Specialist, who will make it easy and effortless for all Bolt's users to take rides regardless of their country of location.

Let's build the future of transportation together!

What you'll be doing:

• Represent Bolt in any Belarusian, Russian and English speaking markets
  
• Support all Bolt's users and help them get the most out of our app
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment

REQUIREMENTS

• Understand what outstanding customer support looks like and be ready to go the extra mile
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written Belarusian, Russian and English skills, any other language is a plus
• Be passionate about new technologies and ridesharing

BENEFITS

• Motivating compensation - salary 24 845 UAH gross during probation and 27 000 UAH gross after probation
• No corporate BS - we're moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working environment
  
• Monthly Bolt credit - both for work and leisure rides
• Impactful work - you'll have a rare opportunity to build a product literally used by millions of people across the world

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 25+ countries around the world.

Did we spark your interest? Get in touch and let's talk!