Help Desk Engineer

KPMG is a global network of professional services firms providing Audit, Tax, and Advisory services. We operate in 153 countries and have 207,000 people working in member firms around the world.

KPMG in Ukraine is constantly acquiring new clients among leading Ukrainian and international companies. Our team consists of highly qualified professionals; all of them including new employees participate in both domestic and international engagements, exchange successful experience, and best practice with global colleagues.

To fulfill the role the candidate is expected to meet the following requirements:

• Higher education (in Computer Science, Mathematics or Engineering area is a plus);
• You will need at least intermediate English, fluent Ukrainian, and Russian;
• Good interpersonal and communication skills;
• Knowledge of networking technologies;
• Professional knowledge of Windows 10, iOS, Android;
• Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), Skype for Business;
• Active Directory and SCCM knowledge is preferred;
• ITIL knowledge will be an advantage;
• Active Directory and SCCM knowledge is a plus;
• Able to work under pressure;
• Ready to take on responsibility.

What we offer:

• Great professional IT team and friendly environment in Kyiv "Senator" business center
• Usage of modern OS and technologies like Windows 10, MS Office 2016 and O365, Virtual machines, Skype4Business, SCCM, SYSTIMAX, and others
• Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries
• Powerful and fast laptop with SSD and monitor
• Comprehensive remuneration package
• Opportunities for career and professional growth
• A wide range of training and development programs (including English)

Responsibilities:

· Accept IT and information security-related requests (received by phone, e-mail, web based system, personally), registration, resolution or escalation

· Ensuring that user requests are logged and resolved within the agreed time frame (according to SLA if applicable)

· Escalate problems reasonably, accurately and on time

· Handling the first line of Skype-telephony, audio and video- conference systems,

· Provide first line technical support and problem solving in cases of user hardware/software failure

· Providing of first line technical and/or support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy)

· Provide installation and upgrading of computer systems hardware and software

· Provide consultation and training for end users

· Participate at execution of the ITS projects if required

· Maintaining the IT Service Desk related databases and documentation

· Compliance with IT Services procedures and policies, IT knowledge databases