Customer Support (Portuguese)

Brainstack_ is a team of intelligent, fun-loving people working on their own products that truly have value. Some of our products have already made their name In US, Europe, Central and South America, and we keep catching up with new products conquering new territories. We think that creating great products requires absolute teamwork, no matter which position you occupy: every task, every pixel, every code line makes a difference. 

We’re looking for Customer Support Manager. 

Requirements:

• Fluent Portuguese (both oral and written);
• Strong communication and negotiation skills;
• Time-management skills;
• Stress resistance, ability to work in a high-loaded atmosphere.

Responsibilities: 

• Provide customer support via phone, chat and email;
• Bag reports;
• Achievement of team KPIs;
• Following the internal regulations of the team;
• Completion of additional tasks from Lead directions.

Other features:

• Shedule: Monday-Friday, 17:00-02:00 (Company pays for a taxi);
• possibility to be part of the creative environment and make your input to it;
• variety of social and professional activities;
• friendly and warm culture;
• PE employment;
• 18 days of vacation paid per year;
• medical insurance;
• documented sick days paid;
• 3 non-documented sick days paid;
• breakfasts/fruit/yummies in the kitchen.