Operations Manager

СIENCE Technologies is a Top B2B Lead Generation Services Firm with its headquarters in San Diego and six more offices worldwide. Recognized in 2020 by the Financial Times and Inc. Magazine as one of the fastest-growing US companies, we believe that everything is possible with the right team and mindset. We grow and provide growth for companies like Microsoft, Google, Okta, and Uber. CIENCE stands for transparency and respect, along with fun every step of the way!

We are looking for an Operations Manager who is responsible for managing daily operations of the organization and Customer Sales Development Department, in particular, reviewing processes, workflows, and systems in place, evaluating efficiency and effectiveness of those, implementing adjustments upon need, and improving them. 

You will be reporting directly to the Operations Director and working closely with the Customer Sales Development department to maintain the effectiveness of internal processes and workflows. 

Responsibilities:

• Analyze large volumes of data 

• Document SOPs 

• Develop weekly/monthly/yearly targets and KPIs for the department(s)

• Tracking and reporting on operational performance

• Design departmental internal SLAs 

• Analyze existing processes

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards

• Assisting with the implementation of new processes and procedures

• Collaborate with senior management for administrative purposes

• Control departmental compliance

• Work in internal process management systems & CRMs (e.g. Planhat, Relax General & Workbench, Looker, GDS)

Requirements:

• Bachelor's degree preferred

• 6+ months of experience as an operations specialist or in a similar role

• G-suite & Excel Advanced knowledge (scripts, formulas, presentations)

• Auditing and reporting 

• Outbound & Inbound Sales process awareness

• Data entry & processing skills

• Ability to address problems and opportunities for the company

• Flexibility & adaptability 

• Ability to analyze and improve operational processes

• Strong organizational skills & decision-making

• Strong problem-solving and time management skills

• Strong communication & interpersonal skills

• Detail-oriented and critical thinking mindset 

• Excellent English communication skills, both written and verbal

Will be a plus experience in:

• Business administration 

• Finance

• Project management

• Planhat, Relax General & Workbench

We offer:

• Opportunity to work and develop in an international team

• Competitive salary linked to UAH/USD exchange rate

• Working schedule: 2 pm - 11 pm EEST

• Health insurance (including COVID-19 coverage)

• Ongoing online training and professional development opportunities throughout your career at CIENCE

• 24/7 access to reach out to our C-Level with any questions