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We are looking for a Customer Support Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 5 days shifts/2 days off or 4 days shifts/3 days off supporting CEX.IO
Requirements
- Advanced in English
- Excellent verbal and written communication skills
- 1 year of experience in customer support or sales environment preferably with clients from all over the world
- Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.
Will be plus
- Excitement to learn new products/technologies and help customers
- Familiarity with ticketing systems (like Zendesk, Intercom)
- Tech or Philology Degree is preferable
Responsibilities
- Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
- Seek resolutions to customers' queries and issues whilst actively striving to achieve a 'one correct answer' across all channels
- Follow our customer service standards, communication policies, and procedures
- Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required
In return we offer:
- Challenge to search, attract and build relationships with candidates in global market;
- Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
- Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
- Process ownership you are responsible for;
- Competitive remuneration and transparent bonus system;
- Opportunity to work remotely;
- 100% Health Insurance coverage after successful trial period;
- Annual vacation: 18 working days.