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07.04.2021

Senior Support Engineer (remote/работа в офисе)

Uran Company
IT
  • Регион:Київ

Responsibilities:

  • Provide technical support to SaaS platform;
  • Resolve customer issues via our case management tool, email, chat, and/or video conferencing;
  • Create technical documentation and update existing knowledge base
  • Build and utilize complex lab setups to replicate and resolve problems
  • Provide accurate and complete support escalations and bug reports

Requirements:

  • At least 5 years of experience as a support engineer providing enterprise software application support
  • High degree of analytical, debugging, and troubleshooting skills in a fast-paced environment
  • Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers
  • Advanced-level working knowledge of:
    • Linux system administration
    • Relational databases SQL Server, Postgres, Oracle
    • Web servers, such as Apache and Nginx
    • SSL certificates
    • Authentication protocols Kerberos, SAML, LDAP, SSO
    • Debugging applications written in JAVA and Python

A big plus will be:

  • Cluster platforms such as Hadoop and Hive
  • Django system administration
  • JDBC and ODBC drivers
  • BI data sources Tableau, Microstrategy, etc
  • REST APIs Non-relational databases Elasticsearch, NoSQL, MongoDB, etc
  • Experience with cloud platforms like AWS, Azure, GCP