Senior Support Engineer (remote/работа в офисе)

Responsibilities:

• Provide technical support to SaaS platform;
• Resolve customer issues via our case management tool, email, chat, and/or video conferencing;
• Create technical documentation and update existing knowledge base
• Build and utilize complex lab setups to replicate and resolve problems
• Provide accurate and complete support escalations and bug reports

Requirements:

• At least 5 years of experience as a support engineer providing enterprise software application support
• High degree of analytical, debugging, and troubleshooting skills in a fast-paced environment
• Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers
• Advanced-level working knowledge of:
  • Linux system administration
  • Relational databases SQL Server, Postgres, Oracle
  • Web servers, such as Apache and Nginx
  • SSL certificates
  • Authentication protocols Kerberos, SAML, LDAP, SSO
  • Debugging applications written in JAVA and Python

A big plus will be:

• Cluster platforms such as Hadoop and Hive
• Django system administration
• JDBC and ODBC drivers
• BI data sources Tableau, Microstrategy, etc
• REST APIs Non-relational databases Elasticsearch, NoSQL, MongoDB, etc
• Experience with cloud platforms like AWS, Azure, GCP