Quality Analyst with German

Have you ever thought about working outside of Ukraine?

Do you fond of history and travelling?

Or maybe you adore surfing or dream to start with surfing lessons?

Are you answers YES, so we can offer you really exciting job opportunity for you in Lisbon, Portugal.

You will work for global IT company for the project that is dedicated to control the quality of services related to the best-loved video streaming website.

The role is Quality Analyst.

The job is for the office in Lisbon, Portuguese. The additional benefits would be living  in the oldest city in Europe, acknowledging its historical places, that worst to see! 

Responsibilities:

• Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
• As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
• Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy
• Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
• Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
• Mentors’ agents on the use of quality tools and systems
• Develops process documentation and aggregates feedback about the functionality of quality tools

Expectations:

• German language skills Level (C1) and strong commands in English (B2/C1)
• Preferably 2 years  work experience in outsourcing company or commercial origination
• Would be beneficial 1 year of experience within an audit or quality environment performing quality control and quality analysis
• Able to adapt quickly to changes in workflows, such as updates in policies and guidelines
• Excellent organizational skills and detail-oriented approach to problem solving
• Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels
• Able to prioritize and manage tasks efficiently
• Understanding of business processes and improvement methods
• Understanding of departmental policies and procedures
• Experience with confidential information collection and management (preferable)
• Strong Microsoft Excel knowledge (PivotTable, charts, statistical functions)

Apply shortly and we will contact you for more explanation and details.