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13.03.2018

Customer Support Manager

TRANSPORT SERVICE GROUP UKRAINE
Послуги для бізнесу - інше
  • Регион:Львів
Англійська (поглиблений)

TSG is an authorised agent of the best European fuel cards operator since 2005. We are involved in providing services to international transporters (payments for fuel, tolls, services and automatic VAT refund support). In 2017 we have starded our activity in Ukraine with the head-office location in Lviv.

Our mission is to deliver the most complete range of the Customer support and simplify the procedures related to carriers' traffic on European routes.

Our vision is to be a No.1 brand in terms of Customer orientation.

 

Job description:

  • Consulting regarding Company's services
  • Keep in contact with Customers in person and by telephone.
  • Successfully process incoming and outgoing calls and emails
  • Developing and approving logistics part of all documents for the service supply
  • Place and control client's orders to make sure they are timely payed and delivered.
  • Customers data base development: searching and acquisition of clients
  • Monitor of the Customer portfolio about credit exposure, guarantees
  • Debts and claims control;
  • Field Sales Manager assistance in daily operations
  • Ensure that each Customer receives outstanding service by providing a friendly environment.
  • Office manager duties: ensuring accommodation support, office document circulation controlling

Requirements to successful Candidates:

  • Enjoys working with Customers and building relationships
  • Ability to analyze a problem and provide viable solutions
  • High quality communication skills
  • Gracious attitude in client service and efficiency in solving the problems
  • Efficient use of resources for the effective exercise of the activity
  • Pays attention to detail
  • Good general IT-Knowledge in the area of Microsoft office suite
  • Have a proactive and accurate attitude;
  • Do various work and to switch easily and quickly between different tasks
  • Set priorities easily
  • Ability to remain calm when dealing with difficult people
  • Self- motivated and able to work both individually and as part of a team with minimum supervision
  • Previous experience in logistic, international haulier transport or fuel card business (would be an advantage)
  • Good command of English in writing and speech is a must
  • Polish language knowledge would be an advantage
  • Advanced MS Office user (Excel, PP), CRM
  • University degree
  • Valid international passport

Company offers:

  • Official employment, possibility of career and professional growth
  • Work in international business area with high level of corporate culture
  • Good compensation package (after 3 months' probation period)
  • Competitive salary level
  • Well-equipped and comfortable office