Customer Success Manager

• Required skills
• English level (Advanced).
• Excellent communication and interpersonal skills.
• Highly organized and able to multitask.
• Passion for service.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Self-driven and proactive nature.
• Ability to work with the team and independently.
  

We offer

• Competitive salary.
• paid vacation, 100% paid sick leave.
• work day and work week.
• Compensation of work-related courses or training.
• Friendly and encouraging environment.

Responsibilities

• Deliver pre-sales product demonstrations.
• On-board clients.
• Evaluate and improve tutorials and other communication infrastructure.
• Be a product expert and consultant to NetHunt users.
• Aid in product design and product development.
• Mediate between clients and the team.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Night shifts - every other week (4 pm - 12 am).