Оператор Call-centre (English)

DFG Research is a young and dynamic Ed-Tech company, which has been on the market for the past 10 years.

Our mission is to provide students with educational support enabled by technology, connecting tens of thousands of students with freelancers around the world to provide help and support with any homework related issues. 

We are looking for passionate and enthusiastic people, who are ready to provide our customers with best in class customer service on the position of a Customer Support Representative (Оператор сall-центра) 

What are we looking for?

• Excellent communication skills
• Upper-Intermediate/Advanced written and spoken English
• Decision-making and problem-solving skills
• Ability to work night shifts (at least 2 per week, 11PM-7AM)
• Understanding of good customer experience;
• Experience working with native English speakers is a plus;
• Participation in international exchange programs is a big plus e.g. FLEX, Erasrus, etc.

What are you going to do?

• Interact with customers via text message interface;
• Advise on the order procedures;
• Provide assistance with the web interface;
• Handle complaints and issues;
• NO calling involved whatsoever;

What are we offering?

• Flexible schedule that you can combine with your studies or courses or hobbies;
• Competitive salary paid in US dollars ($650+ based on hourly rates and performance bonuses);
• Bonuses for referring friends (referral program);
• Friendly, professional and ambitious team;
• Corporate outings, team-building activities, holidays celebrations;
• Comfortable, cozy office in the heart of Kyiv (5-7 mins walking distance from Universitet or Zoloti Vorota metro stations);
• Constant support from experienced Team Leaders within the team;
• Super detailed training process that will prepare you for anything;
• Non-monetary rewards;
• Unlimited coffee/tea, snacks and fruits, pizza Tuesdays

Interested? Don't hesitate - apply!