Quality Assurance Сontent Manager / Grading expert / Editor

DFG Research is a young and dynamic Ed-Tech company that has been on the market for 10 years.

Our mission is to provide students with educational support enabled by technology, connecting millions of students with freelancers around the world to provide help and support with any homework related issues.

We are looking for driven detail-oriented problem-solvers who enjoy the challenge and are willing to go above and beyond for the position of Quality Assurance Content Manager (aka Grading expert)

The job of a Quality Assurance Content Manager is to evaluate, ensure and facilitate the quality of content produced by our freelance copywriters by reviewing and revising orders before they are delivered to customers, thoroughly analyzing clients' feedback and complaints.

Grading expert holds the fate of thousands of writers and clients in their hands which requires one to effectively interact with customer support representatives in order to help copywriters use their potential to the fullest to meet clients halfway.

Our ideal candidate

• Has an advanced level of written English

• Possess excellent communication skills

• Is attentive to details

• Is decisive, responsible, meticulous and proactive

• Is self-organized and punctual

• Is able to think independently and doesn't need a play-by-play guide to get things done

• Is hard-working and self-motivated

• Is a team player

• Is able to evict one's inner Sherlock and put him to use at a moment's notice

• Is willing to work night shifts (at least 2 night shifts per week; 11 pm till 7 am)

Your responsibilities will include but won't be limited to

• Processing all quality related requests and claims;

• Evaluating copywriters' work and providing them with proper feedback;

• Estimating client's requests and advising on how best to approach the completion of certain tasks;

• Working with requests made by dissatisfied clients;

• Pre-checking and editing of orders before they are delivered to our customers;

• Completing small written tasks (outlines, list of sources etc.);

• Assisting Customer Support Representatives with problematic and unusual cases.

In return for your detail-oriented approach and enthusiasm, we offer

• Opportunity to develop your critical thinking and learn how to make informed decisions fast;

• Competitive salary paid in US dollars ($600-900 depending on seasonality);

• 8-hour working shifts with a 30-minute paid break;

• 16-25 shifts per month (depending on seasonality);

• Individual performance bonuses;

• Mandatory 35 calendar vacation days that include 14 calendar days of paid vacation per year;

• Additional bonuses for working night shifts;

• Non-monetary perks such as rewards for good performance, holiday celebrations etc.;

• Friendly, professional and ambitious team with a constant access to HR manager;

• Constant support from experienced Team Leaders within the team;

• Corporate outings and team-building activities several times a year;

• Comfortable, amazing office in the heart of Kyiv (5-7 mins walking distance from Universytet or Zoloti Vorota metro stations);

• Unlimited coffee/tea, snacks and fruits, pizza Tuesdays;

• Bonuses for referring friends (referral program).

Ready to put your English skills to use? Apply now!