Customer Success Manager

DFG is a young and dynamic Ed-Tech company, which has been on the market for the past 10 years.

Our mission is to provide students with educational support enabled by technology, connecting millions of students with freelancers around the world to provide help and support with any homework related issues.

We are looking for passionate and enthusiastic people, who are ready to use their communication and English skills to become a great Customer Success Manager.

Necessary qualifications:

• Excellent communication skills;
• Advanced written and spoken English;
• Ability to work night shifts (at least 2 per week) to cover our Western Markets;
• Experience working with native English speakers is a plus;
• Participation in international exchange programs is a big plus (e.g. FLEX, Erasmus, etc). 
• A desire to learn and develop.

Responsibilities:

• Interact with existing customers via text message interface;
• Advise on the order placing procedures;
• Provide assistance with the web interface;
• Handle complaints and issues;
• Cooperate with other teams to reach set goals;
• NO calling involved.
  

We offer:

• Flexible schedule (opportunity to combine work with studies)
• Competitive salary paid in US dollars ($650+, based on hourly rates plus performance bonuses); 
• Personal performance bonuses that depend on individual work achievements;
• Friendly, professional and ambitious team with constant access to HR manager;
• Continuous support from experienced Team Leaders within the team; 
• Corporate outings and team-building activities several times a year;
• Comfortable and pleasant office in the heart of Kyiv (5-7 mins walking distance from Universitet or Zoloti Vorota metro stations).
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• Non-monetary perks such as rewards for outstanding performance, holiday celebrations and gifts etc;
• Unlimited coffee/tea, snacks and fruits, pizza Tuesdays;
• Participation in a referral program (i.e. bonuses for referring friends)

Ready to supercharge your career? Apply now!