Customer support

DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

DGN Games is a truly global company which employs the combined strengths of a multi-cultural team spread across four continents.

We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

The end result? A high-end gaming experience like no other.

www.dgngames.com

Requirements:

•   1+ years of work experience in customer support/service
•   Excellent communication, analytical, research and troubleshooting skills
•   Problem-solving skills and the ability to work with a large amount of data from different sources
•   Customer-focus and service orientation
•   Ability to work independently and put proper priorities
•   Written English (no lower than B2) is a must

Will be a plus:

•   Sales and high-value customers communication experience
•   Basic understanding of SQL, experience with helpdesk systems
  

Responsibilities:

•   Conduct a thorough investigation of possible production issues
•   Identify and escalate issues/bugs to the appropriate team when needed
•   Show a positive attitude, even when faced with misplaced criticism or frustration
•   Handle and resolve customer requests and application related issues

You'll also find here:

- Challenging tasks, opportunity to influence the quality of the product

- Good experience developing leading-edge, cross-platform, 24?7 consumer applications and services that have touched millions of people

- Salary is determined by the results of the interview

- Interesting long-term project using cutting-edge technologies

- An individual program of development

- Work in a comfortable office

- Progressive system of salary, regular salary review, financial stability

- Career planning and regular performance reviews

- 24 calendar days of paid vacation, paid sick leave

- Medical insurance, sports compensation

- Free English lessons