Customer Support Agents - Live Chats (shift job)

Do you take English conversations like a duck to water? Do you like to be helpful and make an impact on people’s everyday life? Then join our Wirex team in Kyiv! We’re looking for Customer Support Agents who will gladly deal with Live Chats. Send your CV and start your career in the fintech industry!

About company's product

Wirex is a secure Bitcoin, Litecoin, Ethereum and XRP Wallet and Exchange that provides a Visa debit card that enables you to convert and spend cryptocurrencies seamlessly. You can also exchange traditional currencies - GBP, Euro and USD, with bank beating rates. Instantly change your traditional currency into cryptos - BTC, ETH, XRP or LTC.

Use the card at any ATM - it’s contactless and chip-and-PIN enabled. Earn 0.5% in BTC on every in-store purchase with Cryptoback™ rewards.

Wirex is an FCA regulated company with over 2m clients in 130 countries, processing over $2bn in transactions every year.

What you will do

• answer clients' questions and help resolving the issues over live chat;
• participate in building Wirex multi-language knowledge base and community;
• be ready to accumulate feedback from the clients and share the product improvement ideas.

Shifts: 6 am - 4 pm, 8 pm - 6 am

Requirements: 

• Advanced/"strong" upper intermediate English (both verbal and written).
• Fast learner and flexible for changes.
• Not afraid of asking questions and sharing the ideas.
• Highly organized and self-disciplined.
• Able to understand clients' issues, questions and figure out the best fit solution.
• Capable of working under pressure and handling clients with negative attitude.

Will be a plus

• Experience in customer service or technical support.
• Familiar with Zendesk and Atlassian products.
• Passionate about bitcoins and blockchain technologies.

Benefits: 

• Semi-remote type of work with flexible business hours.         
• Extended medical insurance & additional Сovid 19 coverage available after one month of cooperation with Wirex R&D.      

• 22 business days of paid holidays a year.        

• Paid sick leaves, state holidays and paid days on special occasions.  

• Annual bonuses in cryptocurrency.         

• Sabbatical up to 3 months after more than one year of collaboration with the company.              

• Fast career development.         

• PE accounting and support.              

• Free parking.