Customer Success Manager

Terrasoft Ukraine is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.

We are looking for a Customer Success Manager to be responsible for the entire install base, owning on boarding, trainings, renewals, and customer loyalty.

YOUR RESPONSIBILITIES:

• develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication
• engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth
• work with customers to ensure they are leveraging the solution effectively and finding value in the service
• identify growth opportunities within named accounts while ensuring high renewal rates
• proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates
• work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.)
• track customer interaction within CRM
   

WHAT WE EXPECT:

• native English is a must
• excellent written and verbal communication skills
• high technical competence with an understanding cloud computing or enterprise IT concepts
• ability to evaluate customer needs
• highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business
• comfortable negotiating contract terms and overcoming pricing objections
• strong analytical skills
• being familiar with SaaS

WHAT WE OFFER:

• opportunity to work in a world leading software company
• unique experience of working with global markets
• enormous opportunities for professional and career growth
• competitive salary
• professional training
• modern corporate library
• regular corporate events
• healthcare insurance
• corporate gym and cafe