Support Operator (L1)

Terrasoft Ukraine is one of the key players in the global low-code, BPM, and CRM market. The company is a part of the Creatio group with 600+ employees. The company's clients are represented in 110+ countries worldwide.
 
We are looking for a Support Operator (L1) to interact with our clients from Global Markets.
 
Responsibilities:  
•    Manage daily correspondence  
•    Phone consulting
•    Register incidents, classify and rout them
•    Solve the 1st level incidents  
 
Desired skills: 
•    Fluent English (Advanced)
•    Excellent communication skills (ability to communicate with users via phone)
•    Experience and understanding of the ServiceDesk principles  
•    Basic knowledge of operating systems
•    Team player with attention to detail and the ability to find compromises
•    Quick learner
•    Readiness to individually approach each client
 
What to expect from us: 
•    Competitive salary level
•    Flexible working hours: 11:00 - 20:00
•    An individual development plan for each employee
•    Medical insurance
•    Gym, food court, football, and basketball teams, table tennis
•    Comfortable office near Demiyivska metro station with bicycle and car parking 

Відправити резюме