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Customer Success Manager

Київ

Creatio is a global business software company leading in the space of business process automation and CRM.

The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!

We are looking for a Customer Success Manager to be responsible for the entire install base, owning on boarding, trainings, renewals, and customer loyalty.

YOUR RESPONSIBILITIES:

Develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication
Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth
Work with customers to ensure they are leveraging the solution effectively and finding value in the service
Identify growth opportunities within named accounts while ensuring high renewal rates
Proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates
Work closely with Creatio resources as necessary (support tickets, product roadmap, finance contract terms, etc.)
Track customer interaction within CRM

WHAT WE EXPECT:

Native English is a must
Excellent written and verbal communication skills
High technical competence with an understanding cloud computing or enterprise IT concepts
Ability to evaluate customer needs
Highly consultative, enabling you to assess the potential of a client and develop a strategy for growing their business
Comfortable negotiating contract terms and overcoming pricing objections.
Strong analytical skills, familiar with SaaS
High energy, self-motivated, driven and dynamic personality
Confident, with strong interpersonal skills and a true team player
Strong planning and learning skills

WHAT WE OFFER: