Who we are?
We are a team of professionals each of whom is dedicated to their work and is constantly working to create products that will help business achieve its goals. Our mission is to develop products that will optimize and bring to perfection every component of the contact center's work, so that the maximum of people interacting with business becomes loyal customers, and business receive all the necessary data for making timely management decisions.
More information https://smiddle.com/en/
Who are we looking for?
We are looking for an active positive team member who wants to become a cool business analyst or find himself in the IT industry
Collaborate with business stakeholders to clarify system requirements
Elicit, analyze and convert business problems into feature requirements
Identify alignments and gaps between end user requirements and system capabilities
Explore integration requirements with Customer systems and help dev team with integration
Documentation of the requirements
Collaborate with dev teams, product owner to implement new features
Perform verification of implemented solution.
Deliver a presentation on the implemented solution to the product management
Collaborate with sales teams to demonstrate new features, pre-sale activities
Participate in project activities, demonstration for Customers, user training
Motivated by research, and learnings
Ability to structure, control and prioritize the process
Analytical, communication, presentation, and negotiation skills
As a plus:
Experience in Business Analyst
Experience in Call Center domain
Good working conditions in an international company
Opportunity to improve professional skills and professional growth
Excellent team and friendly atmosphere
Comfortable office in Kyiv (near Pochayna)
Ability to initiate the development of new products, improve and develop a product portfolio