Renewal Specialist

ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions. 

ABBYY has a worldwide presence with Headquarters in the United States and offices in 16 countries, including Germany, UK, France, Spain, Russia, Cyprus, Ukraine, Taiwan, Hong Kong, Singapore, Hungary, Australia, and Japan. For more information, visit www.abbyy.com/company/

Main responsibilities:

• Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
• Go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience;
• Be responsible for pulling reports and analyzing current data associated to the customer;
• Collect necessary information and data about the clients, working with databases;
• Negotiating and bring to successful closure renewals for assigned customers;
• Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission;
• Interacting with Sales and other internal teams to address renewal issues and general renewal matters for our customers.

Requirements:

• 1+ years of sales, renewal or account management experience or a combination of experience and education;
• Advance level of English (spoken and written);
• Upper-Intermediate level of German (spoken and written);
• French or Spanish (written) would be a plus;
• Experience working in a fast-paced environment;
• Customer Success background;
• Experience in Sales Operations, Services Renewals), B2B sales is a plus;
• Salesforce or other CRM experience preferred;
• Strong communication, presentation, problem-solving and analytical skills.

We offer:

• Work in an international IT product company;
• Interesting and challenging tasks;
• Opportunities for professional growth and career;
• Competitive salary;
• Attractive social package (medical insurance, partial compensation of sport and English classes);
• Comfortable working environment and a great team of professionals
• Ability to work remotely.