Customer Support Representative

Your main tasks will be:

• Provide B2С customer support of https://www.fanteam.com/ and related platforms to our B2B customers, via our ticketing system, email or Skype.

• Assist customers with their inquiries to closure.

• Solve any problematic situations and respond to all the requests and complaints received from the customers.

• Create tournaments at https://www.fanteam.com/.

• Communicate effectively with team members, development teams, account management, and our Statscenter.

• Provide the necessary reporting to management.

What you should have:

• Experience from sports or sports knowledge.

• Experience from similar type of role / work.

• Proficient written and verbal Ukrainian and English skills.

• Excellent business communication skills.

• Strong desire to help customers and solve their problems.

• Ability to listen and come up with solutions to customers problems.

• Keen eye for detail.

• Willingness to work shift hours (day, evening, night shifts and weekends).

• Experience with QA testing (as a plus, not required).

• Experience from the gambling or media industry (as a plus, not required).

• Gaming compliance previous experience related to KYC, AML or Due Diligence (as a plus, not required).

As a person you are:

• Responsible, solution-oriented and enthusiastic about Customer Support.

• Sport-loving, self-motivated, and with a positive attitude person.

• Good collaboration skills.

• Help your colleagues, not because you have to, but because you feel like it.

• Solution-oriented and flexible attitude that gets the job done.

What we offer

Benefits:

• We have established a very good working environment where we, among others, offer our employees flexible working hours, health-care benefits, professional courses and conferences, an option to choose equipment you need for work.

Where will you work and with whom:

• These days most of our team is working from home, however our office is open for everyone preferring a common office space! Our office is light and playful, located in the city center of Lviv. We even have a Playstation, table football and a resting room. We’re a social and united team, who love what we do. We believe in doing great work, and have fun while doing so!

• In Lviv we are 65 employees:

Chief of Production

10 Backend/Frontend-developers

2 Cloud Engineer

4 Project Leaders

8 Quality Assurance Engineers

21 Sports Statisticians/ Analysts

7 Sports Trader Specialists

8 Customer Support Representatives

4 HR/Administration people

You might also work with our PM and Development team from Bergen (Norway).

Our environment:

• At Scout, you will meet challenges, get your own responsibility areas and get the chance to grow your own carrier.

• You will be heavily involved in the development of world-leading solutions with some of the world’s largest iGaming and media companies as clients.

• You will get much trust, and team support to solve exciting challenges.

About us 

Our ambition is to be world-leading in fantasy sports and pool betting - join our journey!

Our products are primarily targeted towards large international partners and customers. The fantasy sports-and pooled betting market is a rapidly growing market in Europe.

How fantasy games work: In fantasy sport you are a manager for a team. Each player creates their own Fantasy team by 'buying' real players (from any sport) and receives points according to how well the real players perform in the real matches/events.

Our products are already being used by millions of users, and Scout Gaming Group's immodest ambition is to create the world's best fantasy and pool betting solutions.

As a Customer Support Representative in Scout, you will be a big part of our journey towards this target.