Customer Service Manager, Kyiv

Our client, a leading Finnish company providing rental and maintenance services for workwear, with more than 170 years of history in the textile industry, is successfully operating in Ukraine, announces a competition for a vacancy «Customer Service Manager, Kyiv».

Main responsibilities:

• Customer Service operations in accordance with the Corporate Operations Manual;
• Managing Customer satisfaction survey;
• Human Resource Management;
• Implementation of the Company Values, Mission, Vision and Strategic options;
• Manage a team of customer service personnel (Customer Service Representative and Account Representative);
• Customer Service / Care activities including receivables (payment collection from all clients on regular basis);
• Additional Sales;
• Follow-up and analysis of the operational targets and results;
• Annual planning;
• Organizing, development and control of the customer service operations according to the business concept/model;
• Recruitment of the personnel;
• Organising customer orientation on usage and handling of the garments;
• Implementation of E Lindstrom at the customer site;
• Updation of records in related Customer service software (Proteus).

Main Requirements:

• Natural prerequisites for leadership and management: will and ability;
• Encouraging leader and a decisive manager when needed;
• Resistance to stress;
• Patience;
• Preferable few years experience of (team leadership)/ process management;
• Ability to analyse information and to implement it into the development of the operations;
• Ability to react and act quickly;
• Ability to organise;
• Good service attitude and ability to influence to others;
• Ability to do independent and systematic work;
• Prior experience in Customer relations;
• Service Industry experience is preferred;
• English - Upper Intermediate must have;
• Minimum 2 years supervisorial experience.

Company offers:

Official salary payment, medical insurance, 24 d. paid annual vacation, professional trainings, corporate car.

Those interested in this position are asked to send a resume to the Kyiv office of DOPOMOGA Ukraine by e-mail Відправити резюме with a mark on the position «Customer Service Manager, Kyiv».

Please note that by sending your resume to the e-mail address DOPOMOGA Ukraine, you consent to the processing of personal data provided by you in order to select and provide staff of companies - customers of the agency.