WordPress support Technician

Hello and thank you for your interest in our company!

International IT-Company White Label Agency is looking for new talents in the position of WordPress Support Technician.

The White Label Agency — a company engaged in WordPress web development, web design, and maintenance. The head office is based in Massachusetts, USA and this position will be located in our Poltava, Ukraine office.

Job Description:

The WordPress Support Technician role will be responsible for handling the technical aspects needed in order to properly service maintenance requests from our partners for existing WordPress websites. 

The Support Engineer duties include:

• Helping partners via tickets to make changes to an existing website

  • Reading and clarifying via comments if needed 

  • Performing various types of update requests

  • Elevating tasks to development team when needed

  • Testing changes 

  • Communicating status in a timely manner 

• Updating WordPress plugins and testing for compatibility 

  • Addressing technical issues that come up directly or via WP Development team

• Performing and monitoring WordPress backups 

• Accessing multiple hosting environments 

• Working with domain names and changes to DNS records

• Creating and working with staging environments

Relevant experience and abilities

• Great communication skills - ability to read and respond clearly to requests in English 

• A strong understanding of the Web; including familiarity with HTML, CSS, PHP, MySQL, HTTP

• Troubleshooting skills 

• Experience with staging or version control workflows (Git)

• Setup FTP,SSH

• Familiar with cPanel and phpMyAdmin

• Moving completed WordPress projects from one hosting environment to another

• DNS records, familiarity with web hosts and domain services (GoDaddy,CloudFlare, Etc)

Bonus if you have

• Wordpress administration or development knowledge

• Experience migrating WordPress websites

• English proficiency

• Experience working in a customer-facing role, including support and training

What we offer

• Work in a friendly, truly open minded team

• Cozy, comfortable and well equipped office in the center of Poltava

• Minimal hierarchy and direct communication with interesting international clients

• Personal development and professional growth (including incentives for internal and external seminars and events)

• Team building activities

• Competitive Salary

• Free English lessons