Communications Assistant

Background

The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of Communications Assistant with its field office in Mariupol. The OSCE is committed to achieving a better balance of women and men within the Organization.

All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see http://www.osce.org/ukraine-smm.

Tasks and Responsibilities

Under the direct supervision of the Communications Officer and overall guidance of the Chief of ICT, Communications Officer in HQ the Communications Assistant provides a full range of Communications services to the MT.

• Installs and maintains the communication equipment required for on-going functioning of the VHF/HF, Satellite, GSM and other communications equipment in the offices and vehicles, including Forward Patrol Bases within the AOR of MT;
• Responsible for ensuring good quality of services from the local telecommunications service providers;
• Acts as focal point for all user related issues in conjunction with Comms equipment; responds to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details;
• Searches documentation and previous requests for assistance on related topics to find most effective solutions;
• Escalates requests to Kyiv HQ ICT service desk if needed;
• Performs periodic quality tests of Office's Communications Systems (GSM, Satellite, HF, VHF, switchboards, leased lines, etc.);
• Facilitates effective operation of OSCE Cameras installed at Observation Point in the AOR of MT;
• Checks, monitors effective operation all ICT equipment, internet, communication provision in Forward Patrolling Bases within the AOR of MT;
• Performs other related duties as required. May be called to drive official vehicles.

Necessary Qualifications

• Ukrainian citizenship or holding permanent resident status in Ukraine;
• Completed secondary education supplemented by technical training in communications networks, switchboards, communications systems to include VHF, HF, GSM, Satellite systems;
• Minimum 4 years working experience with telecommunication equipment with a special knowledge in ISDN lines, VHF/HF and also experience with satellite communication systems;
• Understanding of network protocol TCP/IP, Network topology;
• Technical knowledge in IT areas, to include Microsoft Operation Systems and MS Office Applications;
• Valid driving license, C-category driving license will be considered an advantage;
• Very good communication skills and competence in handling user's problems;
• Professional fluency in the English, Ukrainian and Russian languages, both oral and written;
• Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities;
• Flexibility and ability to work under pressure and with limited time frames.

Remuneration Package

Monthly remuneration, subject to social security deductions is 988.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and social security / Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply

For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.